Your role will include, but is not limited to:

• Ensuring the customer remains the top priority
• Ensuring the tactical team remains effective throughout the shift through delegation of taskings and the balancing of workload
• Coordinating the response to daily issues (AOGs, delays, Wx)
• Working with Client Services, and other commercial teams to coordinate service recoveries
• Keeping oversight of all high profile and demo flights
• Working with the flight operations management team ensuring all operations are conducted within the scope of the operation specifications
• Working with, and giving direction to all functions within the operations arena to ensure the fleet is always optimised and operating in the most efficient manner while taking into consideration aircraft availability, maintenance schedule, operational restrictions, and customer preferences as well as crew welfare

Required Skills, Qualifications, and Experience

• 3-5 years proven experience in a key management role leading large teams in a fast paced environment within aviation
• Experience in global operations managing a large fleet of aircrafts
• A demonstrated ability to make sound decisions under pressure
• Excellent people and communication skills
• A natural problem solver 
• An excellent track record in their respective field of expertise and demonstrate ability to gain competence across all departments during the training phase